Cancellation Policy
This page explains Wolff Diving’s cancellation and rescheduling policy for diving courses and guided dives in Tulum.
At Wolff Diving Tulum, we understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our business, while ensuring we can continue to provide the highest quality diving experiences.
General Cancellation Policy
- 7+ days notice: 100% refund minus payment processing fees (3-5%)
- 3-6 days notice: 50% refund, or credit toward future booking
- Less than 48 hours: No refund. Deposit and payment are non-refundable
Weather Cancellations
Safety is our top priority. If we need to cancel a dive due to unsafe weather or water conditions, you will receive:
- Full 100% refund, OR
- Free rescheduling to any available date
- Credit valid for 12 months
Note: Weather cancellations are determined by our dive masters based on current conditions, forecast, and dive site requirements. Your safety always comes first.
Medical & Emergency Cancellations
We understand that medical emergencies and unexpected situations can happen. With proper documentation, we offer:
- Medical Certificate: 100% credit or 75% refund with doctor's note
- Family Emergency: 100% credit valid for 18 months
- Travel Issues: Flight delays/cancellations with proof: reschedule for free
*Documentation must be provided within 48 hours of scheduled dive/course
No-Show Policy
If you do not show up for your scheduled dive or course without prior notice:
No-shows result in 100% forfeiture of all payments and deposits. No refunds or credits will be issued.
Please contact us as soon as possible if you need to cancel or reschedule.
Rescheduling
We're happy to work with you to reschedule your dive or course:
- 7+ days notice: Free rescheduling, unlimited times
- 3-6 days notice: One free reschedule, $25 USD fee for additional changes
- 24-48 hours notice: $50 USD rescheduling fee
Course-Specific Terms
Multi-day courses (Cave Training, Technical Training, etc.) have additional considerations:
- Once a course begins, refunds are pro-rated based on days completed
- If you cannot complete due to skill/safety issues, partial credit may be offered
- Course materials and certification fees are non-refundable once issued
Questions About Cancellations?
Contact us and we'll help you find the best solution for your situation.